Case Study: Spark Digital achieves a 25% reduction in Salesforce errors and 20% faster training with WalkMe

Spark Digital uses customized in-app Salesforce training to slash costs, reduce errors, and boost employee productivity

Spark Digital, a provider of ICT solutions for business and government, found its Salesforce onboarding and training processes were outdated, costly, and producing frequent data-entry errors and limited visibility into progress. Lengthy classroom sessions and bulky training materials weren’t translating into higher productivity or accurate Salesforce use.

Spark Digital implemented WalkMe’s in-app guidance (Walk-Thrus, SmartTips, ShoutOuts) and analytics as an overlay on Salesforce to provide real-time, on-screen support and track training completion. The change cut training time and costs, improved data integrity and productivity, and delivered measurable results including a 25% reduction in user errors and a 20% reduction in training time.

Spark Digital

Raz Raslan

Certified Salesforce Administrator