Case Study: FMC Technologies achieves a 60% drop in support requests and faster time-to-competency with WalkMe

FMC Technologies Improves User Engagement, Reduces Support Burden Thanks to WalkMe In-App Guidance

FMC Technologies, a global leader in subsea systems, needed a more convenient, scalable way to train users on InteServ, its internally developed global database. With the energy industry evolving rapidly, the company wanted on-demand, in-app learning that would improve user engagement, streamline the interface, reduce formal in-person training, and cut support requests.

FMC implemented the WalkMe Digital Adoption Platform to deliver instant, in-app guidance (Walk-Thrus, Launchers, Shuttles) so users can learn while they work. Since rollout, WalkMe has driven strong self-service adoption—3,178 Walk-Thru completions in a year—with forecasted reductions of about 60% in formal training/support needs, an immediate 10–15% drop in training and support requests, and a significant decrease in user time-to-competency.

FMC Technologies

Brianna Barron

Inteserv Database Coordinator