Case Study: TinderBox achieves 45% user adoption and faster onboarding with WalkMe

TinderBox - Customer Case Study

TinderBox provides online tools that speed the creation and delivery of sales proposals, contracts and presentations, integrating with platforms like Salesforce and DocuSign. As product adoption was critical, TinderBox needed a single, non-technical system to deliver an excellent first-time experience, increase in-app adoption, and speed onboarding without relying on specialist services or heavy support resources.

WalkMe deployed a persistent, in-app guidance solution (including quick-to-build Thrus-Walk flows and embedded surveys) within weeks to guide new users and gather real-time feedback. The implementation accelerated adoption—achieving a 45% adoption metric and exceeding previous release curves—while cutting retraining and consultant time, enabling admins to onboard many users directly and allowing most customers to succeed without leaving the app; TinderBox plans to scale WalkMe for future product launches.

TinderBox

Jim McIntosh

Director of Product Management