Case Study: Quest Diagnostics achieves 99.8% performance review completion with WalkMe

WalkMe streamlines Quest Diagnostics migration to new HR platforms

Quest Diagnostics, a Fortune 500 clinical laboratory with more than 46,000 employees, faced a complex HR systems migration to Cornerstone OnDemand and Oracle HCM Cloud. Employees were confused by new talent-management processes—annual goals and performance reviews in particular—which produced a 78% completion rate and generated high support demand, while HR lacked visibility into where users were struggling.

Quest deployed WalkMe’s Digital Adoption Platform (Smart Walk‑Thrus, Launchers, SmartTips and WalkMe Insights) to deliver in-app guidance and analytics. Within a year performance review completion jumped to 99.8%, WalkMe engagement reached 98.4%, and support and training needs declined as employees self‑served more effectively.

Quest Diagnostics

Aimee Pasia

Senior HRIS Analyst