Case Study: Nomisma achieves 314% client growth in 5 months and 50% fewer support tickets with WalkMe

Cloud accounting leader Nomisma grows client base 300% in 5 months with WalkMe

Nomisma, a UK cloud accounting suite for accountants, bookkeepers and small businesses, offers integrated bookkeeping, payroll, CRM and practice management. That breadth of functionality made onboarding time-consuming and generated a heavy support burden, limiting adoption and the company’s ability to scale without hiring more staff. Nomisma needed automated onboarding and effective self‑help support to improve adoption, customer experience and scalability.

Nomisma implemented WalkMe’s Digital Adoption Platform (live in two weeks) to provide in‑app, right‑time guidance, automated onboarding, feature notifications and data‑driven Insights. In five months they grew their client base 314% while support tickets per user fell by 50% and query resolution time was 40% lower than industry expectations, enabling rapid scaling, clearer customer communication and reduced support overhead.

Nomisma

Ash Hall

Director & Product Owner