Case Study: Cisco achieves faster sales workflows, stronger change management, and higher AI compliance with WalkMe

Cisco simplifies change management, improves sales workflows, and optimizes software use

Cisco, a global technology leader in cloud, security, and networking, needed a stronger way to manage major change as it shifted from hardware to software and rolled out new sustainability and AI initiatives. With WalkMe’s Workflow Analytics, Workflow Automation, and In App Guidance, Cisco wanted to improve sales workflows, onboarding, and employee behavior while helping sellers quickly adopt new best practices.

WalkMe helped Cisco guide employees through key workflows, surface just-in-time support, and use data to target friction points and drive action in the flow of work. The results were significant: required sales training completion rose from 50% to 99.8%, compliant AI usage increased by 30%, and solution deployment became 3x faster.

Cisco

Steffaney Zohrabyan

Sales Insights & Innovation Leader