Case Study: Smith+Nephew achieves greater efficiency and compliance with WalkMe

Smith+Nephew embraces digital adoption to simplify procurement processes, increase efficiency, and improve employee experience

Smith+Nephew turned to WalkMe to help employees adapt to SAP Ariba and other finance tools while simplifying procurement, improving compliance, and reducing the need for extensive training. The company needed a better way to support users through changing processes, prevent errors, and improve the employee experience across procurement and invoicing workflows.

Using WalkMe, Smith+Nephew built interactive guidance, ShoutOuts, SmartTips, ActionBot flows, and role-based shortcuts to help users complete tasks quickly and correctly. WalkMe helped prevent thousands of support tickets, reduced errors and rework, accelerated invoice and requisition processing, and made it easier to roll out new policy and process changes with better user feedback and efficiency.

Smith+Nephew

Jerome Peytavin

Global Business Services Procurement Knowledge SME