Case Study: Splunk achieves seamless employee productivity and faster change management with WalkMe

Splunk uses WalkMe automation to transform employee productivity and accelerate change management across 18+ enterprise systems

Splunk used WalkMe to improve employee productivity and support change management across 18+ enterprise systems. The company’s challenge was reducing friction in key workflows, from quarter-end deal support in Salesforce and Slack to finance processes in SAP Ariba, while making guidance feel native and trustworthy for employees.

WalkMe helped Splunk build a branded in-app “Help Center,” automate Salesforce-to-Slack deal support that once took up to 75 Slack conversations per deal, and streamline requisition creation and search in Ariba. With WalkMe analytics and surveys, Splunk also identified drop-off points and gathered real-time feedback, leading to faster responses, better accuracy, and shorter approval times across critical workflows.

Splunk

Krishna Saw

Senior Systems Manager, Enablement & Content Platforms