Case Study: Cloudbilt achieves great first-time user experience for MapAnything with WalkMe

Cloudbilt - Customer Case Study

Cloudbilt builds location-enabled apps that help businesses move from insight to action, with its flagship MapAnything solution displaying Salesforce data on a map through a proprietary cross-object query engine. Because MapAnything surfaces complex, cross-object insights, first impressions and onboarding are critical to adoption — Cloudbilt needed a way to ensure new users could quickly understand and use the app so sales, marketing, and service teams could act on location intelligence.

Cloudbilt integrated WalkMe to provide guided Walk-Thrus and in-app support, plus analytics that show in real time which guides are effective and which need improvement. The result: a consistently strong first experience for MapAnything users, continual optimization of onboarding content, and a better user experience for Cloudbilt’s growing customer base.

Cloudbilt

John Stewart

Chief Executive Officer