Case Study: W.L. Gore & Associates achieves higher Salesforce adoption and productivity with WalkMe

W.L. Gore & Associates slashed 400+ meeting hours, doubled user satisfaction, and increased seller productivity

W.L. Gore & Associates needed to improve global adoption of Salesforce Lightning and other new digital tools while making training, communication, and adoption analytics easier to manage. The company wanted a more intuitive, in-tool experience that would help employees quickly understand new functionality and reduce the time lost to difficult rollouts.

WalkMe implemented a digital adoption solution that delivered personalized, just-in-time guidance and insights through WalkMe Insights, with plans to expand to WalkMe TeachMe and WalkMe ActionBot. The results included cutting 400+ meeting hours, doubling user satisfaction, increasing user sessions by over 150% year over year, and helping teams save hundreds of hours on account and territory planning while improving productivity and ROI.

W.L. Gore & Associates

Christi Lopez

WalkMe Administrator