Case Study: Deloitte achieves 30% fewer support tickets with WalkMe

Deloitte delivers digital adoption at scale, helping to reduce support tickets by 30%

Deloitte faced a major digital transformation challenge as it introduced new technologies and moved to the cloud, while needing to train professionals quickly without taking them away from client work. As the COVID-19 pandemic pushed learning virtual, Deloitte looked to WalkMe to help employees self-serve and learn in the flow of work across enterprise applications.

WalkMe implemented a digital adoption platform with in-app guidance, step-by-step WalkThrus, SmartTips, Launchers, Shuttles, APIs, ActionBot, and WalkMe Insights, and Deloitte expanded it across nearly 100 applications in 19 languages. The results included cutting auditing software training from three days to three hours, improving time-to-proficiency by over 80%, and reducing support ticket volume by 30%, helping Deloitte scale adoption and improve employee productivity.

Deloitte

Laura Nicholls

Senior Manager of Learning and Development