Case Study: NEC achieves a better employee digital experience with WalkMe

NEC elevates employees’ digital experience and propels digital transformation forward

NEC, the global electronics and IT company, was struggling to help employees navigate complex processes in systems like SAP Ariba and Salesforce. Creating training manuals took months, but they were underused and did little to reduce help requests, leading to delays, user frustration, and support burden.

NEC chose WalkMe as its digital adoption platform to provide in-app guidance, alerts, automation, and error-prevention without changing the underlying applications. With WalkMe, NEC cut SAP Ariba support tickets by 75%, reduced returned submissions by about 70%, and lowered Salesforce data entry time by about 20%, improving accuracy, efficiency, and the employee experience.

NEC

Yudai Uraguchi

Assistant Manager, Management Information System Department, Corporate IT and Digital Division