Case Study: MD On‑Line (MDOL) achieves scalable self‑service onboarding for 90,000 healthcare providers with WalkMe

MDOL - Customer Case Study

MD On‑Line (MDOL) is a cloud‑based healthcare technology company serving practice management/EMR and EDI customers — nearly 90,000 providers — that regularly updates its platforms. Faced with frequent product changes and a growing user base, MDOL needed to reduce time‑consuming one‑on‑one training, handle spikes in support demand, and help less tech‑savvy practices adopt new features while staying compliant.

MDOL partnered with WalkMe to deliver customized in‑app Walk‑Thrus and interactive guidance at the point of need, enabling self‑service onboarding and feature adoption. The result: accelerated implementations, a huge drop in support requests, virtually eliminated routine one‑on‑one training, and strong positive customer feedback that freed support to focus on more complex issues.

MDOL

Cory Lewis

Marketing Brand Manager