Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Showing 165 Gainsight Customer Success Stories
6sense
Justin Chappell
VP of Customer Experience
Acquia
Jillian Cheuka
Senior UX Designer and Gainsight PX Admin
Acquia
Victoria Griffin
Vice President of Account Management and Customer Success
ADP
Dave Greenberg
SVP of Client Success
Affinio
Erin Fogerty
Head of Customer Success
Alfresco
Dan Malavich
Global Director of Customer Relations
Alliant Systems
Lisa Wacker
Director of Community
Alteryx
Luke Minors
Customer Success Leader
Arbor Education
Desma Tucker
Head of Customer Operations
athenahealth
Jean Farr
Director of Customer Success Operations
athenahealth
Laura Salonga
Senior Product Manager
AutoRek
Sarah Hall
Vice President of Customer Success
Belong.co
Bharath Devanathan
CCO
Benchling
Andor Fuhrer
Head of Customer Success Operations
Bizzabo
Tom Shelly
Product Marketing Director
Blackbaud
Jeremy Vanscoy
Senior Manager, Customer Success
Bongo
Margaret Amisano
Director of Marketing
Boomi
William Davis
Success Assurance Director
Box
Jon Herstein
SVP Customer Success
Branch
Stephanie Herndon-Rasse
Head of Customer Experience
Bright Horizons Family Solutions
Jamie Nelson
Vice President of Client Relations
CData
John Summers
Community Manager
Certain
Ben Edelstein
Senior Director for Executive Staff Operations
Cin7
Courtney O’Reilly
Director of Product Enablement and Education
Citrix
Civitas Learning
Eric Grunden
Senior Vice President of Partner Success
Cloudinary
Eyal Matz
Vice President of Customer Success
Cognite
Alex Farmer
Vice President of Customer Success
commercetools
Nina Batlak
Customer Success Operations Manager
Concentra
Julia Adamson
Director of Client Engagement and Success
Consensus
Mark Green
Director of Buyer Enablement & Presales
Continuum
Nicole Hunter Hart
Senior Manager of Partner Success Programs
Currencycloud
Ian Beth
Vice President of Customer Growth
Data.World
Carson Stones
Senior Customer Success Director, Strategy and Operations
Dealerware
Melissa Terrell
Executive Vice President of Operations
Dell Boomi
William Davis
Success Assurance Director
Delphix
Will Rahim
Senior Vice President of Global Customer Success
Deltek
Margo Martin
Vice President of Customer Success
Demandforce
Lauren Denault
Head of Customer Success
Demostack
Roy Silverman
VP of Customer Success
Devo
Juan Del Rio
Head of Community
Digital Experience Platform Company
Docebo
Adam Ballhaussen
Senior Director of Customer Education & Advocacy
DoubleDutch
Cy Perry
Business Operation Manager, Customer Experience
Drift
Emily McGrath
Director of Customer Experience
Experity
Brandy Lemire
Gainsight Administrator
Falcon.io
Anna Tighe
Director, Customer Success
FloQast
Jonathan Grabis
Operations Analyst
Fountain
Max Woolf
Head of Global Customer Success and Support
Front
Matthew Meeks
Director of Customer Education
Glassdoor
Kelly Payne
Director, Customer Success
Glean
Lauren Kennedy
Head of Customer Success
Gong
Nisha Baxi
Head of Community
Gong
Sonam Dabholkar
Director of Customer Success Operations
GoTo
Christopher Willhite
Senior Manager, Customer Care and Success Operations
Greenhouse
Rosa Gandler
Senior Operations Manager
Harri
Dan Maimone
Head of Customer Success and Global Director of Customer Success Operations
Harri
Dan Maimone
CS Global Operations
Hornbill
Joel Eaton
Head of Product - Learning
IBM
Janine Sneed
Vice President of Customer Success
Imprivata
Tony Lenox
VP Worldwide Customer Success & Support
Imprivata
Tim Concannon
Team Lead, Customer Success Manager
Influitive
Chad Horenfeldt
Director of Customer Operations
Info-Tech Research Group
Jim Dunlavey
VP, Customer Success
Infobip
Igor Kranjcec
Product Marketing Manager
Iodine Software
Robin Raye
Director of Customer Education
Jamf
Ben Michael
Senior Manager, Customer Success
Kobiton
Drew Williams
Director of Marketing
Kount
Brooke Cantwell
Customer Experience Leader
Large IT Management Platform Service Provider
Launch Potato
Rich Fatigate
SVP Sales & Partnerships
LeanIX
Christian Richter
Chief Customer Officer
LeanIX
Anita Beck
Head of Customer Success Operations
Leanplum
Nick Resnik
Director of Global Customer Success
Learnship
Angela Felicissimo
Director of Customer Excellence
Learnship
Amy Lane
Product Owner for Gainsight
Learnship
Angela Felicissimo
Director of Customer Excellence
Lifesize
Amy Downs
Chief Customer Success and Happiness Officer
Logicalis
Carlos Alves
Services Manager
Lytho
Brittany Pais
VP, Customer Experience
Matterport
Marc Lewis
Director of Customer Success, EMEA
Mavenlink
Jared Haleck
Senior Vice President of Product
Meltwater
Kelly Bebenek
Senior Director of Education & Community
Menlo Security
Ben Wanless
Customer Success Operations Lead
Miro
Sarah Stern
Head of Customer Experience Strategy and Operations
Miro
Deepina Kapila
Global Head of Scaled CX
Mission Cloud Services
JP Pagluica
Director of Customer Success
Mission Cloud Services
JP Pagluica
Director of Customer Success
MMIT
Modern Health
Samee Lieber-Dembo
Director of Client Success
Motive
Sarah Kiani
Operations Analyst of Customer Success
Multinational Software & IT Business Service Provider
MYOB
Liam Nicholls
Customer Success Operations Leader
NAVEX
Angie DeLaRosa
Associate Director of Customer Success Operations
Netskope
Rohit Bhaskar
Community Program Manager
Notion
Monica Perez
Head of Customer Success
O’Reilly Media
Jerry Roche
Vice President of Customer Success
Oleeo
Kelly Freegard
Head of Customer Success-UK
Olive
Casey Baldin
Director of Customer Success
Omada Health
Liz Pittinger
Manager, Customer Success
Omnicell
Brenda Barry
Vice President, Customer Success
Onclusive
Doug Miller
Onclusive
Online Employment Company
OpenSesame
Marta Altree
Senior Director of Customer Success
PEC Safety
Paul Upshaw
Director of Support Services
Personio
Selina Hüttner
Senior Community Manager
Ping Identity
Jake Smith
Senior Customer Success Analyst
Pluralsight
Andy Rahden
Vice President of Customer Success
Popmenu
Savannah Greene
Director of Marketing Solutions
Proposify
Conor Cox
Vice President Customer Success
PTC
Johannes Loeffler
Senior VP and Head of Customer Success
RD Station
Renato Vieira
Head of Customer Experience
Resultados Digitais
Guilherme Lopes
Co-Founder
ReviewPro
Neil James
Chief Operating Officer
Reviewpro Reputation
RingCentral
Tim Wilbourn
Director of Customer Retention and Strategy
Rosetta Stone
Steven Doty
Enterprise & Education Sales Operations Analyst
SailPoint
Mark McClain
Chief Executive Officer
Salsify
Tracy Henriques
Vice President of Customer Success
Samanage
Ryan van Biljon
Vice President of Sales and Services
Samsara
Sana
Grant Reeves
VP of Customer Operations
SAP LeanIX
Carsten Schütz
Vice President of Customer Success
SAP LeanIX
Anita Beck
Director of CS Ops
Seeq
Stephanie Chan
CSM Excellence Manager
Seismic
Doug Winter
Chief Executive Officer and Co-founder
Sendcloud
Eduardo Amorim
Global Head of Customer Success
Sendcloud
Ester Memoli
Customer Success Operations, Gainsight Administrator
Sequoia
Jessica Daniels
Grove Community Manager
Serenova
Jen Jackson
Vice President of Customer Success
Serraview
Jo-Anne Mann
Global Head of Client Success
ServiceTitan
Brittany Habel
Customer Success Operations Manager
Singular
Benjamin Timmons
Director of Customer Success
Singular
Mike Gadd
Director of Team EMEA
Sitecore
Adnan Rahman
Senior Director, Customer Success
Software & Advisory Services Provider
Software AG
Manish Devgan
Senior Vice President of IoT and Analytics Products
Software AG
Jef Vanlaer
Customer Success Operations Manager
Sonos
Ditte Solsø Korsgård
Community Program Manager
Sprinklr
Colin Burns
Customer Delight
SPS Commerce
Beth Jacob
Chief Customer Success Officer
Studytube
Nomi Meijs
Business Operations Manager
SurveyMonkey
Jeffrey Coleman
Director of Customer Success
Swoogo
Sarah Jennings
Chief Revenue Officer
Synack
Jude Long
Regional Manager (EMEA), Customer Success
Syte
Ido Medan David
Director
Tackle.io
Brian Palmer
CX Operations
Tackle.io
Seth Kahn
Head of Customer Experience
Tapcart
Jacob Clarke
Manager-Customer Success Team
Templafy
Monika Juskaite
Head of Customer Success Team
TigerConnect
Julia Perry
Director of Customer Success
TruSTAR
Beatriz Datangel
Product Manager
UJET
Laura Powell
Sr Manager of Global Customer Success Operations
Unqork
Danny Pancratz
Director of Community
Updater
Rupal Nishar
Head of Customer Success
Upland
Leah Hooper
Curriculum Developer
Uptick
Aleks Petrovic
Product Learning Architect
Vertex
Lori Sartor
Director of Customer Success
Vidyard
Ellen Stafford
Customer Success Manager
Vonage
Matt McCarthy
Vice President of Customer Success
WordStream
Phil Kowalski
Director of Customer Success
Workday
Simi Kacker
Customer Success Business Analyst
Yext
Wendi Sturgis
CCO
Yotpo
Ruthie Berber
Head of Community
Zapier
Rachael Silvano
Community Operations Manager
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