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Visit Website6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials
6sense
Justin Chappell
VP of Customer Experience
Gainsight
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Case Studies
Showing 164 Gainsight Customer Success Stories
Unleashing the Power of Data-Driven Experiences Acquia’s Journey with Gainsight PX
Acquia
Jillian Cheuka
Senior UX Designer and Gainsight PX Admin
Acquia’s Digital Success Programs Drive a 12-Point Increase in Renewals and Generates Significant New Pipeline with Gainsight
Acquia
Victoria Griffin
Vice President of Account Management and Customer Success
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
ADP
Dave Greenberg
SVP of Client Success
Affinio Saves CSMs 12 Hours a Week with Gainsight
Affinio
Erin Fogerty
Head of Customer Success
Alfresco and Gainsight Partner to Improve Efficiency and Bring Consistency to Customer Journey
Alfresco
Dan Malavich
Global Director of Customer Relations
Self-service Systems Lead Customers to Succeed without High Training and Support Costs
Alliant Systems
Lisa Wacker
Director of Community
Alteryx Customer Success Finds Digital Scale and Efficiency
Alteryx
Luke Minors
Customer Success Leader
Arbor Education Boosts Engagement 1300% with Digital CS
Arbor Education
Desma Tucker
Head of Customer Operations
Gainsight’s Proven Onboarding Approach Helps athenahealth Fine-Tune and Successfully Transition to an Improved Customer Success Model
athenahealth
Jean Farr
Director of Customer Success Operations
Drives a 25-Point NPS Improvement and Increases Customer Retention by 3%
athenahealth
Laura Salonga
Senior Product Manager
AutoRek Rapidly Transforms Their Customer Success Engagement Model
AutoRek
Sarah Hall
Vice President of Customer Success
Belong.co Doubles Accountto-CSM Ratios While Remaining High-Touch
Belong.co
Bharath Devanathan
CCO
Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX
Benchling
Andor Fuhrer
Head of Customer Success Operations
Bizzabo Increases Customer Satisfaction and Retention with Gainsight and Gainsight PX
Bizzabo
Tom Shelly
Product Marketing Director
Blackbaud - Customer Case Study
Blackbaud
Jeremy Vanscoy
Senior Manager, Customer Success
Bongo Gains a Foundation for High Growth With Gainsight PX
Bongo
Margaret Amisano
Director of Marketing
Dell Boomi Engages Long-Tail Customers with a Human Touch
Boomi
William Davis
Success Assurance Director
Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion
Box
Jon Herstein
SVP Customer Success
Branch Enhances Customer Insights and Churn Management with Staircase AI
Branch
Stephanie Herndon-Rasse
Head of Customer Experience
Bright Horizons Family Solutions Uses Gainsight to Unlock Value From Customer Intelligence
Bright Horizons Family Solutions
Jamie Nelson
Vice President of Client Relations
CData Activates Community to Boost Sales and Reduce Support Costs
CData
John Summers
Community Manager
Certain® Reimagines Its Approach to Customer Success by Calling Upon Best Practices and the Gainsight Platform
Certain
Ben Edelstein
Senior Director for Executive Staff Operations
Usage Explodes 11x for Cin7 Customer Education, Increasing Retention 7%
Cin7
Courtney O’Reilly
Director of Product Enablement and Education
Citrix Upgrades to Gainsight NXT to Enable Its New Customer Lifecycle Engagement Methodology and Drive Higher Retention
Citrix
Civitas Learning Rapidly Grows Customer Advocacy Using Gainsight for VoC
Civitas Learning
Eric Grunden
Senior Vice President of Partner Success
Cloudinary - Customer Case Study
Cloudinary
Eyal Matz
Vice President of Customer Success
How Cognite transformed its community into a key channel for its high-touch strategy
Cognite
Alex Farmer
Vice President of Customer Success
Switch To Gainsight Essentials Gives commercetools An Efficiency Boost
commercetools
Nina Batlak
Customer Success Operations Manager
Concentra Analytics Selects Gainsight to Support Global Rollout and Rapid Scaling of Its Product-Plus-Services Business
Concentra
Julia Adamson
Director of Client Engagement and Success
How Consensus Doubled Self-Serve Community Engagement in Just One Month
Consensus
Mark Green
Director of Buyer Enablement & Presales
Continuum Tackles Partner Success Using Gainsight for VoC
Continuum
Nicole Hunter Hart
Senior Manager of Partner Success Programs
Currencycloud - Customer Case Study
Currencycloud
Ian Beth
Vice President of Customer Growth
How data.world dropped customer churn to zero one quarter after implementing Gainsight’s Risk CTAs and Scorecards
Data.World
Carson Stones
Senior Customer Success Director, Strategy and Operations
Dealerware Uses Gainsight CS + PX to Scale Without Increasing Headcount
Dealerware
Melissa Terrell
Executive Vice President of Operations
Dell Boomi Engages Long-Tail Customers with a Human Touch
Dell Boomi
William Davis
Success Assurance Director
Lays the Groundwork for Proactive and Predictive Customer Success With Gainsight
Delphix
Will Rahim
Senior Vice President of Global Customer Success
Deltek’s Customer Success Organization Saves Time & Money Using Gainsight
Deltek
Margo Martin
Vice President of Customer Success
Demandforce scales its one-tomany touch to 30,000+ customers using Gainsight
Demandforce
Lauren Denault
Head of Customer Success
How Demostack Boosted Customer Data Coverage from 5% to 95% with Staircase AI by Gainsight
Demostack
Roy Silverman
VP of Customer Success
How Gainsight Helped Devo Demonstrate the Value of Community and Gain Internal Buy-in
Devo
Juan Del Rio
Head of Community
Digital Experience Platform Company - Customer Case Study
Digital Experience Platform Company
How Docebo Community Hit 96% P2P Support In Less Than a Year
Docebo
Adam Ballhaussen
Senior Director of Customer Education & Advocacy
Moving Upmarket, DoubleDutch Automates Lifecycle for 60% of Customers Using Gainsight
DoubleDutch
Cy Perry
Business Operation Manager, Customer Experience
Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy
Drift
Emily McGrath
Director of Customer Experience
How Experity Automated and Optimized Their CS Process
Experity
Brandy Lemire
Gainsight Administrator
Falcon.io Revamps Customer Success Approach with Gainsight
Falcon.io
Anna Tighe
Director, Customer Success
Fountain Gains a Foundation for Continued Meteoric Growth With the Combined Power of Gainsight and Gainsight PX
Fountain
Max Woolf
Head of Global Customer Success and Support
Front Empowers Customers Through Digital Self-Service for Success
Front
Matthew Meeks
Director of Customer Education
Glassdoor Rounds Out its Customer Success Organization with a Pooled CSM Model Using Gainsight
Glassdoor
Kelly Payne
Director, Customer Success
Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Glean
Lauren Kennedy
Head of Customer Success
How Gong Uses Community to Fuel ARR and Customer Retention
Gong
Nisha Baxi
Head of Community
How Gong Uses Gainsight to Scale its Customer Success Team
Gong
Sonam Dabholkar
Director of Customer Success Operations
GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale
GoTo
Christopher Willhite
Senior Manager, Customer Care and Success Operations
Greenhouse Uses Gainsight to Drive Adoption, Deliver Quick Wins and Create Sustained Value
Greenhouse
Rosa Gandler
Senior Operations Manager
How the Combination of CS, PX and CE Is Empowering Harri’s Teams and Customers
Harri
Dan Maimone
Head of Customer Success and Global Director of Customer Success Operations
How Gainsight Helped Harri Strengthen Retention and Drive Revenue
Harri
Dan Maimone
CS Global Operations
How Gainsight CE Became the Heart of Hornbill’s Scalable Customer Education Strategy
Hornbill
Joel Eaton
Head of Product - Learning
IBM Customer Success Operationalizes Hypergrowth Using Gainsight Playbooks
IBM
Janine Sneed
Vice President of Customer Success
Imprivata Captures $15M of Addon Pipeline with Gainsight
Imprivata
Tony Lenox
VP Worldwide Customer Success & Support
Imprivata Scales Its Customer Success Organization by Adding a Pooled CSM Model Enabled by Gainsight
Imprivata
Tim Concannon
Team Lead, Customer Success Manager
Influitive Sees 500% Increase in CSM Coverage through Operationalizing Customer Success Functions in Gainsight
Influitive
Chad Horenfeldt
Director of Customer Operations
How Info-Tech Research Group Gained Customer Visibility with CSP and Product Analytics
Info-Tech Research Group
Jim Dunlavey
VP, Customer Success
Infobip Gains New Insights into Product Usage and Drives 8% Increase in Feature Adoption With Gainsight
Infobip
Igor Kranjcec
Product Marketing Manager
Iodine Software Empowers Its Customers With Human-first Customer Education Strategy
Iodine Software
Robin Raye
Director of Customer Education
Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%
Jamf
Ben Michael
Senior Manager, Customer Success
Kobiton Achieved 125% Revenue Growth and 143% Free Trial Conversion-to-Paid Growth with Gainsight PX
Kobiton
Drew Williams
Director of Marketing
Kount Transforms its Product Experience (and Time to Value) with Gainsight PX
Kount
Brooke Cantwell
Customer Experience Leader
IT Management Platform Provider Calls Upon Gainsight to Establish a Solid Foundation for Driving Partner Success and Save At-Risk Partners to Grow Recurring Revenue By 8X
Large IT Management Platform Service Provider
How Launch Potato Uses Customer Sentiment Scores to Create Stickier Accounts
Launch Potato
Rich Fatigate
SVP Sales & Partnerships
LeanIX Drives Expansion in a Multi-Product Ecosystem with Gainsight
LeanIX
Christian Richter
Chief Customer Officer
LeanIX used Gainsight to manage their multi-product offering, tracking customer health within complex relationships to drive cross-sell expansion
LeanIX
Anita Beck
Head of Customer Success Operations
Leanplum Gains Support for Its Sophisticated Customer Success Vision By Replacing ClientSuccess with Gainsight
Leanplum
Nick Resnik
Director of Global Customer Success
Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
Learnship
Angela Felicissimo
Director of Customer Excellence
How Automation Elevated Learnship’s Global Customer Engagement
Learnship
Amy Lane
Product Owner for Gainsight
How Gainsight Helped Learnship Scale Personalized Customer Engagement
Learnship
Angela Felicissimo
Director of Customer Excellence
Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight
Lifesize
Amy Downs
Chief Customer Success and Happiness Officer
Equipped with Gainsight, Logicalis Customer Success Generates $1 Million In Managed Services Opportunities Per Account It Touches
Logicalis
Carlos Alves
Services Manager
Lytho Transforms Advocacy into a Consistent Revenue Generator Using Gainsight
Lytho
Brittany Pais
VP, Customer Experience
Matterport - Customer Case Study
Matterport
Marc Lewis
Director of Customer Success, EMEA
Mavenlink Uses Gainsight PX and CS Data to Drive Product-Market Fit
Mavenlink
Jared Haleck
Senior Vice President of Product
How Menlo Security Used Gainsight to Automate and Optimize Customer Success
Menlo Security
Ben Wanless
Customer Success Operations Lead
Miro Launches Scaled Customer Experience Model, Powered by Gainsight CS and Digital Hub
Miro
Sarah Stern
Head of Customer Experience Strategy and Operations
Miro Scales Its Digital Efforts Through Gainsight CS
Miro
Deepina Kapila
Global Head of Scaled CX
Mission Powers its Differentiated Continuous Engagement Model and Enables Higher Net-New Retention By Using Gainsight
Mission Cloud Services
JP Pagluica
Director of Customer Success
Mission Cloud Services - Customer Case Study
Mission Cloud Services
JP Pagluica
Director of Customer Success
MMIT - Customer Case Study
MMIT
Modern Health Reaches 90% Retention with Digital Customer Success
Modern Health
Samee Lieber-Dembo
Director of Client Success
Gainsight Helps Fleet Technology Company Handle Rapidly Growing Customer Base
Motive
Sarah Kiani
Operations Analyst of Customer Success
Multinational Software & IT Business Service Provider - Customer Case Study
Multinational Software & IT Business Service Provider
MYOB Leverages Gainsight to Fuel Cross-Functional Collaboration
MYOB
Liam Nicholls
Customer Success Operations Leader
NAVEX Increases NPS Responses 500% with Digital Customer Success Strategies Powered by Gainsight
NAVEX
Angie DeLaRosa
Associate Director of Customer Success Operations
Community Reduces Costs While Leveling Up the Customer Experience for Netskope
Netskope
Rohit Bhaskar
Community Program Manager
Notion - Customer Case Study
Notion
Monica Perez
Head of Customer Success
O’Reilly Media chooses Gainsight to turn CSMs into proactive partners in every client’s success
O’Reilly Media
Jerry Roche
Vice President of Customer Success
How Gainsight Helped Oleeo Achieve Its Vision of an Engaged Community
Oleeo
Kelly Freegard
Head of Customer Success-UK
Olive Finds Process and Structure with Gainsight Essentials
Olive
Casey Baldin
Director of Customer Success
Live With Gainsight in 4 Weeks, Omada Health Operationalizes Best Practices for Customer Success and Retention
Omada Health
Liz Pittinger
Manager, Customer Success
With Gainsight Support, Omnicell Aligns Around Customer Health and Drives Outcomes
Omnicell
Brenda Barry
Vice President, Customer Success
Onclusive Reduces Churn and Engineering Costs With the Help of Gainsight PX
Onclusive
Doug Miller
Onclusive
Online Employment Company - Customer Case Study
Online Employment Company
OpenSesame Scales Their CS Organization With Gainsight
OpenSesame
Marta Altree
Senior Director of Customer Success
PEC Safety automates 26,000 emails per month using Gainsight CoPilot
PEC Safety
Paul Upshaw
Director of Support Services
How Personio Created a Self-Service Customer Culture
Personio
Selina Hüttner
Senior Community Manager
Ping Identity Increases Its Renewal Risk Lead Time Using Gainsight, Paving the Way for Lower Churn and Higher Profits
Ping Identity
Jake Smith
Senior Customer Success Analyst
Pluralsight Continues Its Incredible Growth Trajectory by Using Gainsight to Boost SaaS Renewals and Account Growth
Pluralsight
Andy Rahden
Vice President of Customer Success
Popmenu Doubles Productivity and Serves Up a Better Customer Experience With Gainsight CS and PX
Popmenu
Savannah Greene
Director of Marketing Solutions
Proposify Confidently Moves Upmarket By Replacing ClientSuccess with Gainsight
Proposify
Conor Cox
Vice President Customer Success
PTC Uses Gainsight to Drive Customer Success Performance
PTC
Johannes Loeffler
Senior VP and Head of Customer Success
RD Station Improves Adoption Metrics Among 85% of Customers and Increases CSM Account Ratios With Gainsight
RD Station
Renato Vieira
Head of Customer Experience
Resultados Digitais Drives Scalability and Accountability with Gainsight
Resultados Digitais
Guilherme Lopes
Co-Founder
ReviewPro - Customer Case Study
ReviewPro
Neil James
Chief Operating Officer
How Reviewpro Reputation Increased Customer Health by 17% and Stopped Churn in Its Tracks
Reviewpro Reputation
Gainsight helps RingCentral strengthen customer relationships and increase retention
RingCentral
Tim Wilbourn
Director of Customer Retention and Strategy
Rosetta Stone Enterprise & Education Division Increases Annual Recurring Revenues While Empowering CSMs to Handle Double the Number of Clients with Gainsight
Rosetta Stone
Steven Doty
Enterprise & Education Sales Operations Analyst
SailPoint Evolves to a Strategic, Proactive Customer Success Approach Supported by Gainsight
SailPoint
Mark McClain
Chief Executive Officer
Gainsight Enabled Salsify to Create a Center of Excellence
Salsify
Tracy Henriques
Vice President of Customer Success
Samanage Reduces Customer Churn by 50% Based on Best Practices and Guidance from Gainsight Professional Services
Samanage
Ryan van Biljon
Vice President of Sales and Services
Samsara Leverages Data-Driven Automation from Gainsight to Improve Customer Onboarding and Sentiment
Samsara
Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience
Sana
Grant Reeves
VP of Customer Operations
SAP LeanIX Scales Expansion and Customer Insights with Gainsight CS
SAP LeanIX
Carsten Schütz
Vice President of Customer Success
How SAP LeanIX Rapidly Scaled CS Operations with Gainsight
SAP LeanIX
Anita Beck
Director of CS Ops
Seeq Delivers Human-First Customer Success Model and Saves $100K Annually
Seeq
Stephanie Chan
CSM Excellence Manager
Leading Sales Enablement Platform Seismic Engages Gainsight PX to Drive Customer Satisfaction and Fuel Growth
Seismic
Doug Winter
Chief Executive Officer and Co-founder
Gainsight Helps Sendcloud Efficiently Scale Customer Success and Reduce Churn
Sendcloud
Eduardo Amorim
Global Head of Customer Success
How Gainsight Created a Single Source of Truth for Diverse Customer Data at Sendcloud
Sendcloud
Ester Memoli
Customer Success Operations, Gainsight Administrator
Sequoia Drives Client Value Through P2P Community Engagement With Gainsight Digital Hub
Sequoia
Jessica Daniels
Grove Community Manager
Serenova Establishes a Foundation for the Success of Its Customer Success Organization and Drives 110% Renewals
Serenova
Jen Jackson
Vice President of Customer Success
Serraview Boosts Upsell Opportunities by 10% and Handles Nearly 60% More Clients Per CSM with Gainsight
Serraview
Jo-Anne Mann
Global Head of Client Success
ServiceTitan’s NPS Increases 28 Points Through Improved Product Adoption
ServiceTitan
Brittany Habel
Customer Success Operations Manager
Singular Reduces Customer Churn and Surfaces New Revenue Opportunities Using Gainsight
Singular
Benjamin Timmons
Director of Customer Success
Singular Saw a 2x Increase in QBRs and Improved Customer Engagement with Staircase Al by Gainsight
Singular
Mike Gadd
Director of Team EMEA
Sitecore Conquers the Cloud with Help from Gainsight
Sitecore
Adnan Rahman
Senior Director, Customer Success
Software & Advisory Services Provider - Customer Case Study
Software & Advisory Services Provider
Software AG Achieves New Product Experience Vision With Gainsight PX
Software AG
Manish Devgan
Senior Vice President of IoT and Analytics Products
Software AG Launches Digital Customer Success with Gainsight’s Customer Success and Product Experience Solutions
Software AG
Jef Vanlaer
Customer Success Operations Manager
How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience
Sonos
Ditte Solsø Korsgård
Community Program Manager
Sprinklr Measures Outcomes That Matter, Gets Proactive in Risk Management
Sprinklr
Colin Burns
Customer Delight
SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%
SPS Commerce
Beth Jacob
Chief Customer Success Officer
Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Studytube
Nomi Meijs
Business Operations Manager
SurveyMonkey Standardizes Global Workflow and Reduces Time to Process Renewals by 67%
SurveyMonkey
Jeffrey Coleman
Director of Customer Success
How Swoogo’s Revenue Operations Team Boosted GRR 7 Points and Increased Customer Health 15% with Gainsight
Swoogo
Sarah Jennings
Chief Revenue Officer
Synack Builds Powerful Collaboration Around the Customer Experience
Synack
Jude Long
Regional Manager (EMEA), Customer Success
How Syte Integrates Smart Relationship Intelligence into its Customer Success Stack
Syte
Ido Medan David
Director
Why Tackle Chose Staircase AI Over Its CSP For Tangible, Immediate ROI
Tackle.io
Brian Palmer
CX Operations
Tackle Leverages Staircase AI to Revolutionize Customer Experience and Drive Predictive Retention Strategies
Tackle.io
Seth Kahn
Head of Customer Experience
How TapCart Took a Comprehensive Approach to Scaling Customer Success Impact
Tapcart
Jacob Clarke
Manager-Customer Success Team
Gainsight Equips Templafy and its Partners to Deliver an Outstanding Customer Experience Across the Lifecycle
Templafy
Monika Juskaite
Head of Customer Success Team
Tessian Calls Upon Gainsight NXT as a Force Multiplier to Scale its Customer Success Group
Tessian
Phil O’Hagan
Customer Operations Director
TigerText increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week
TigerConnect
Julia Perry
Director of Customer Success
TruSTAR Enables Proactive Account Retention With Gainsight PX
TruSTAR
Beatriz Datangel
Product Manager
Gainsight Positions UJET to Realize Its Customer Success Vision
UJET
Laura Powell
Sr Manager of Global Customer Success Operations
Unqork Scales Community Crowdsourcing With Gainsight
Unqork
Danny Pancratz
Director of Community
Updater’s Crawl, Walk, Run, Fly Strategy Takes Flight to Create a Robust Digital Customer Education Program
Updater
Rupal Nishar
Head of Customer Success
Upland Doubles Revenue Through More Flexible Training with Gainsight
Upland
Leah Hooper
Curriculum Developer
Uptick Reduces Launch Anxiety with a Structured Digital Onboarding Program
Uptick
Aleks Petrovic
Product Learning Architect
How Strategy-First Thinking Helped Vertex Nail Gainsight Implementation
Vertex
Lori Sartor
Director of Customer Success
Vidyard Builds Upsell Pipeline and Strengthens Customer Relationships By Understanding Customer Health
Vidyard
Ellen Stafford
Customer Success Manager
Vonage Differentiates Itself in the Enterprise SaaS Industry and Increases Retention with Consultative Customer Success Enabled By Gainsight
Vonage
Matt McCarthy
Vice President of Customer Success
WordStream Optimizes Its Customer Health Score with Help From Gainsight’s Data Science Team
WordStream
Phil Kowalski
Director of Customer Success
Workday Rapidly Scales Tech Touch Program Using Journey Orchestrator
Workday
Simi Kacker
Customer Success Business Analyst
Driving Scalable Success for Customers Yext Increases Customer Advocacy by 10x
Yext
Wendi Sturgis
CCO
Yotpo Launches Customer-First Community in Six Weeks with Gainsight
Yotpo
Ruthie Berber
Head of Community
How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged
Zapier
Rachael Silvano
Community Operations Manager
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