Case Study: Front achieves scalable digital self-service and customer education with Gainsight

Front Empowers Customers Through Digital Self-Service for Success

Front, a customer communications platform, needed a better way to deliver tailored customer education than PDFs, one-to-one training, and webinars. The team wanted a central, automated approach that could guide customers to the right learning path while reducing the workload on CSMs, and they used Gainsight Customer Education to launch Front Academy.

With Gainsight, Front digitized onboarding, created personalized learning paths, and enrolled users automatically by email. The results included 6,000 course reviews with a 4.4 average rating, plus better visibility into customer feedback and engagement data. Gainsight also helped Front track education’s impact on customer outcomes and share learning data with existing dashboards and systems.

Front

Matthew Meeks

Director of Customer Education