Case Study: Alteryx achieves digital scale and efficiency with Gainsight

Alteryx Customer Success Finds Digital Scale and Efficiency

Alteryx, a customer success organization, needed to scale its Digital Customer Success program beyond lower-ARR accounts and improve efficiency across its broader customer base. With Gainsight software, Alteryx looked to optimize how CSMs spent their time and expand automation to support growth.

Gainsight helped Alteryx build automation into the core of customer success, collecting feedback and enabling a 4X increase in the CSM-to-account ratio within a year. Gainsight also helped drive measurable improvements versus a control group, including more days in product after activation, fewer deactivations, higher utilization, increased revenue, lower customer acquisition cost, and greater customer lifetime value.

Alteryx

Luke Minors

Customer Success Leader