Case Study: Reviewpro Reputation achieves 17% higher customer health and stops churn with Gainsight

How Reviewpro Reputation Increased Customer Health by 17% and Stopped Churn in Its Tracks

Reviewpro Reputation faced siloed customer data, a complex onboarding process, and difficulty proactively spotting churn risks and expansion opportunities. To solve this, the company turned to Gainsight, using Gainsight CS and Gainsight PX to centralize customer information, scale onboarding, and improve customer health management.

With Gainsight, Reviewpro Reputation automated workflows with CTAs, rules, dashboards, and in-app engagements, while also using segmented targeting and analytics to personalize onboarding. The result was a 900% gain in efficiency, a 17% increase in customer health, and stronger visibility into risks and opportunities, helping stop churn in its tracks.

Reviewpro Reputation