Case Study: Acquia achieves stronger renewals and new pipeline with Gainsight

Acquia’s Digital Success Programs Drive a 12-Point Increase in Renewals and Generates Significant New Pipeline with Gainsight

Acquia uses Gainsight to support its Digital Success Programs and improve proactive customer communication at scale. The company wanted better visibility into customer data, stronger executive accountability, and more effective engagement around renewals, upsells, and value realization.

With Gainsight, Acquia has begun using AI Cheat Sheet to quickly summarize critical customer data and improve responsiveness, with plans to expand into other AI features like Write with AI. The results have been strong: Acquia reported almost instant value from the new tools, a 12-point increase in renewals, and significant new pipeline generated with Gainsight.

Acquia

Victoria Griffin

Vice President of Account Management and Customer Success