Case Study: Popmenu doubles productivity and improves customer experience with Gainsight CS and Gainsight PX

Popmenu Doubles Productivity and Serves Up a Better Customer Experience With Gainsight CS and PX

Popmenu, a customer success and retention-focused business, was struggling with overloaded CSMs and limited visibility into customer health. To solve this, Popmenu turned to Gainsight, using Gainsight CS Essentials and Gainsight PX to streamline customer success and product experience management.

With Gainsight, Popmenu automated onboarding and CSM workflows, built better dashboards and health scores, and gained clearer insight into product usage and customer risk. The impact was significant: Popmenu doubled productivity, nearly tripled NPS scores, and created a coverage model that supports customers with fewer CSMs, while also getting ahead of churn more effectively.

Popmenu

Savannah Greene

Director of Marketing Solutions