Case Study: Drift achieves higher customer engagement and retention with Gainsight

Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy

Drift, a North America-based customer experience company, needed a stronger digital customer success approach to drive customer value and retention. To tackle this challenge, Drift used Gainsight CS, PX, and Digital Hub to build a more comprehensive strategy.

With Gainsight, Drift launched a value-generating digital customer success program that delivered 4,000 logins, 900 event registrations, and 40% re-engagement. Gainsight helped Drift move key metrics that support retention and overall customer success.

Drift

Emily McGrath

Director of Customer Experience