Case Study: Bongo achieves scalable growth, higher adoption & retention with Gainsight

Bongo Gains a Foundation for High Growth With Gainsight PX

Bongo, a video-assessment platform for experiential learning and soft-skill development, sells primarily through channel partners and measures success by heavy, regular product usage. As the company prepared for rapid growth, limited direct access to end users and scarce, hard-to-access product usage data made it difficult to scale onboarding, adoption, and training without relying heavily on partners and engineering resources.

Bongo implemented Gainsight PX — combining product analytics, in‑app engagements, email automation, path analysis and health dashboards — to map user behavior, deliver contextual guides, and automate communications. The result: granular usage insights, direct distribution of resources to users, improved adoption, retention and growth, reduced dependence on engineering, and stronger partner outcomes while enabling Bongo to scale more efficiently.

Bongo

Margaret Amisano

Director of Marketing