Case Study: Singular achieves 2x more QBRs and improved customer engagement with Gainsight

Singular Saw a 2x Increase in QBRs and Improved Customer Engagement with Staircase Al by Gainsight

Singular, a customer success team managing both loud and quiet accounts, needed a better way to spot customers that had gone dark and identify where attention was needed. They turned to Gainsight’s Staircase AI customer intelligence solution to reduce manual tracking and get a clearer, real-time view of account health and engagement.

Gainsight implemented Staircase AI to scan communications, analyze sentiment and engagement, and trigger real-time alerts through features like Slack notifications, automated summaries, and health scoring. As a result, Singular improved customer engagement and doubled its monthly QBRs, reaching 2x more QBRs on average than before using Gainsight.

Singular

Mike Gadd

Director of Team EMEA