Case Study: LeanIX drives expansion and scalable Customer Success with Gainsight

LeanIX used Gainsight to manage their multi-product offering, tracking customer health within complex relationships to drive cross-sell expansion

LeanIX, a company that helps customers organize, plan, and manage IT landscapes, faced growing Customer Success challenges as it expanded from a single product into a multi-product platform. As the customer base and product portfolio grew, the LeanIX Customer Success team needed a better way to manage account health, standardize CSM tasks, reduce manual work, and spot cross-sell and upsell opportunities. LeanIX turned to Gainsight CS to help address these scaling issues.

Gainsight implemented a Customer Success solution that gave LeanIX a more holistic view of customer health across products and accounts, reducing the need to juggle multiple dashboards and reports. With Gainsight, LeanIX improved collaboration between Customer Success and Sales and made it easier to identify expansion opportunities, helping support scalable upsell motions and more efficient CS operations.

LeanIX

Anita Beck

Head of Customer Success Operations