Case Study: Jamf achieves 10% increase in on-time renewals and 50% boost in per-CSM renewal capacity with Gainsight

Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%

Jamf, which manages over 9 million Apple devices for 13,000+ customers, faced manual, time-consuming renewals and lacked visibility into renewal forecasts. The company wanted a zero-touch renewal process so CSMs could spend more time on strategic engagement and growth instead of admin work.

Jamf reorganized teams to dedicate renewal reps and implemented automated, sequenced email workflows with Gainsight’s Journey Orchestrator directing customers to an online store for quotes and payments. The result: online-store renewals rose from under 20% to nearly 30%, EMEIA on-time renewals improved 10 percentage points (60% to 70%), average renewal timing moved from 7 to 21 days before expiry, and renewal capacity per rep increased from about 200 to over 1,000 accounts annually, all tracked via Gainsight dashboards.

Jamf

Ben Michael

Senior Manager, Customer Success