Case Study: Yotpo achieves a customer-first community launch and higher retention with Gainsight Digital Hub

Yotpo Launches Customer-First Community in Six Weeks with Gainsight

Yotpo, an eCommerce retention marketing platform, wanted a digital destination to better connect with a rapidly growing customer base—one that would do more than handle support tickets by scaling communications, fostering a sense of belonging, and enabling customers to find value from both Yotpo and peers.

Leveraging Gainsight’s Digital Hub, Yotpo soft‑launched the community in six weeks and completed full launch in under six months, using automated prompts, member tagging, support links, a product widget, monthly digests, and an ideation module to drive participation. The initiative increased engagement and retention, produced community‑driven product feedback and cross‑sell opportunities, and helped scale Yotpo’s customer relationship efforts.

Yotpo

Ruthie Berber

Head of Community