Case Study: Pluralsight achieves a 14-point increase in gross retention with Gainsight

Pluralsight Continues Its Incredible Growth Trajectory by Using Gainsight to Boost SaaS Renewals and Account Growth

Pluralsight, a fast-growing enterprise SaaS learning platform serving over 1,000,000 learners and 9,500 companies, struggled to manage its expanding customer base despite rapid adoption. Relying on Salesforce alone, account teams couldn’t reliably track licenses, renewal dates, or whether they were connected to the right stakeholders—issues that contributed to a 10–15% drop in renewals when account influence was incomplete and threatened continued growth.

Pluralsight deployed Gainsight across sales, success, and operations, integrating data from Salesforce, Marketo, Desk.com, Qualtrics and LinkedIn to produce unified customer health scores, playbooks, CTAs and sponsor tracking. The platform enabled proactive, cross-functional engagement, full coverage of the customer base, and earlier detection of renewal risk—driving a 127% net retention in Q3 2018 and improving gross retention by 14 points while positioning the company to scale retention efforts through automation.

Pluralsight

Andy Rahden

Vice President of Customer Success