Case Study: Learnship achieves scalable digital customer success and boosts user adoption with Gainsight CS and PX

Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base

Learnship, a leading provider of enterprise online language learning, faced the challenge of unifying customer- and user-focused teams after an acquisition. With purchasing customers managed by CSMs and millions of individual learners handled by Learning Specialists, the company needed a single source of truth and a scalable way to drive adoption across vastly different journeys.

By implementing Gainsight CS and Gainsight PX, Learnship automated outreach, centralized data, and added in‑product engagement to reach learners at scale. The solution increased efficiency and consistency, enabled visual NPS reporting, boosted user engagement and adoption, and improved renewal outcomes while reducing manual effort.

Learnship

Angela Felicissimo

Director of Customer Excellence