Case Study: data.world achieves zero renewal revenue lost and reduces churn with Gainsight

How data.world dropped customer churn to zero one quarter after implementing Gainsight’s Risk CTAs and Scorecards

data.world, a cloud-native SaaS platform, was struggling to forecast renewals and understand customer health as it scaled. The Customer Success team lacked a dedicated tool and clear visibility into churn risks, making it hard to manage annual subscription cancellations and align on mitigation actions.

data.world implemented Gainsight Customer Success with Risk CTAs, Scorecards, and health scoring powered by integrations like Gong, Jira, and Slack. Gainsight helped the team identify risks earlier, run weekly risk meetings, and act on unbiased scorecards and dashboards, leading to zero renewal revenue lost in the quarter after implementation and risk mitigation equivalent to 15% of ARR.

Data.World

Carson Stones

Senior Customer Success Director, Strategy and Operations