Case Study: LeanIX achieves 80% YoY growth in existing business pipeline and 75% YoY increase in bookings with Gainsight

LeanIX Drives Expansion in a Multi-Product Ecosystem with Gainsight

LeanIX, an enterprise architecture management company that grew from a single product into a multi-product platform, needed its Customer Success team to evaluate customer health across complex product–customer relationships and identify cross-sell and upsell opportunities. Relying on separate dashboards and reports left CSMs overwhelmed, without a holistic view or standardized, scalable processes.

By adopting Gainsight — using its Relationships framework, per-product health scores, Timeline, and automated workflows — LeanIX created a Digital Customer Success system that surfaces expansion opportunities and streamlines handoffs between CSMs and sales. The implementation drove an 80% YoY increase in existing-business pipeline and a 75% YoY increase in existing-business bookings, while making customer health tracking and collaboration more transparent and scalable.

LeanIX

Christian Richter

Chief Customer Officer