Case Study: Swoogo achieves 7-point GRR growth and 15% higher customer health with Gainsight

How Swoogo’s Revenue Operations Team Boosted GRR 7 Points and Increased Customer Health 15% with Gainsight

Swoogo, a growing organization focused on scaling its customer operations, turned to Gainsight CS to bring together product usage data, revenue forecasts, and customer health in one place. Before Gainsight, Swoogo struggled to spot churn risk early and relied on separate systems and manual checks, making it hard for AMs and the Revenue Ops team to manage accounts proactively.

With Gainsight, Swoogo integrated key data sources like Salesforce and usage metrics, set up automated CTAs for expansion and risk alerts, and strengthened health scoring with scorecards and check-and-balance reporting. As a result, Swoogo improved gross revenue retention by 7 points and increased customer health by 15%, while catching at-risk accounts earlier and giving teams more time to act.

Swoogo

Sarah Jennings

Chief Revenue Officer