Case Study: Devo achieves stronger customer engagement and internal buy-in with Gainsight

How Gainsight Helped Devo Demonstrate the Value of Community and Gain Internal Buy-in

Devo, a cybersecurity company, wanted a better way to support customers and demonstrate the value of its community across the entire customer journey. Using Gainsight Customer Communities (Gainsight CC), Devo needed to unify pre-sales, onboarding, support, sales, customer success, and product feedback while helping internal teams get stronger buy-in for the community approach.

Gainsight helped Devo make the community a central hub for communication, searchable knowledge, and lifecycle engagement, with CRM and Slack integrations, onboarding templates, and automated outreach. The results were significant: client engagement increased by 133%, customers asked 200% more questions in the community, and support tickets dropped by 55%, showing clear measurable impact from Gainsight.

Devo

Juan Del Rio

Head of Community