Case Study: SPS Commerce achieves 30% higher customer retention with Gainsight Customer Education

SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%

SPS Commerce needed a better way to train its diverse global customer base and deliver content tailored to each customer’s specific learning needs. Using Gainsight Customer Education, SPS created the SPS Training Center to provide a more personalized, engaging, and easy-to-navigate learning experience.

Gainsight implemented an adaptable LMS with segmented course structures, API-based enrollment, and a modern, on-brand interface that made it easier for customers to access the right training. As a result, SPS Commerce improved engagement and adoption, reduced support calls, increased operational efficiency, and boosted customer retention by 30%.

SPS Commerce

Beth Jacob

Chief Customer Success Officer