Case Study: Resultados Digitais achieves a 28% increase in implementations per rep with Gainsight

Resultados Digitais Drives Scalability and Accountability with Gainsight

Resultados Digitais is a Brazilian SaaS company that provides a digital marketing automation platform and runs over 1,000 onboardings per quarter. As the company scaled, it needed a reliable way to maintain implementation quality across direct and partner-managed customers, ensure Implementation Success Managers (ISMs) were accountable, and link performance to compensation.

Using Gainsight’s Voice of Customer (Listen, Act, Analyze) approach—automatic post-implementation surveys (CSAT + comments), CTAs and playbooks for negative feedback, and dashboard analysis—Resultados Digitais gained an objective implementation metric tied to recognition and variable pay. By replacing roughly 50% of manual training hours with videos and acting on survey insights, CSAT rose and implementations per ISM increased by 28%, improving both scalability and accountability.

Resultados Digitais

Guilherme Lopes

Co-Founder