Case Study: Tackle.io achieves immediate ROI and stronger renewal forecasting with Gainsight

Why Tackle Chose Staircase AI Over Its CSP For Tangible, Immediate ROI

Tackle.io, a lean and growing Cloud GTM leader, needed better visibility into customer health without adding operational overhead. Its existing customer success platform was too manual and complex, creating low adoption and more work for the team than value. Tackle turned to Gainsight’s Staircase AI to find a simpler way to track customer health, sentiment, and engagement.

Gainsight implemented Staircase AI with fast setup and automated insights, integrating with Salesforce and surfacing health scores and risk signals almost immediately. The impact was strong: Tackle found that 95% of renewed accounts had health scores above 30, while 81% of churned accounts were below 30; sentiment was similarly predictive, with 83% of renewals above 30 and 80% of churns below 30. Gainsight’s solution also improved risk discussions and increased confidence in renewal forecasting.

Tackle.io

Brian Palmer

CX Operations