Case Study: Seeq achieves 30% CSM time savings and $100K annual savings with Gainsight CS

Seeq Delivers Human-First Customer Success Model and Saves $100K Annually

Seeq, a global leader in advanced analytics for process manufacturing, needed to consolidate multiple customer-facing teams into one customer success organization and standardize best practices. To do that, Seeq turned to Gainsight CS to create a centralized platform for customer success, improve efficiency, and support more consistent customer engagement.

Gainsight implemented a solution that integrated with Seeq’s existing stack, including Salesforce, and launched in just six weeks. Using features like Journey Orchestrator and support for a new NPS program, Seeq automated CSM tasks, saved 30% of CSM time, and reduced annual costs by $100,000, allowing the team to focus on higher-value customer conversations.

Seeq

Stephanie Chan

CSM Excellence Manager