Case Study: Olive achieves process and customer health insights with Gainsight Essentials

Olive Finds Process and Structure with Gainsight Essentials

Olive, a healthcare enterprise in North America, faced the challenge of building process and structure while operating with a very small customer success team. With guidance from Gainsight and its Essentials product, Casey Baldin, then a one-woman team, needed a way to create more organization and visibility into customer success.

Gainsight helped Olive implement its solution and go live in just four weeks. As a result, Olive gained much better insight into customer health, what customers thought about the product, and where to identify and leverage champions, improving its customer success operations significantly.

Olive

Casey Baldin

Director of Customer Success