Case Study: AutoRek achieves scalable customer success with Gainsight

AutoRek Rapidly Transforms Their Customer Success Engagement Model

AutoRek, using Gainsight software, set out to transform its customer success engagement model and reduce the many manual tasks involved in managing customer relationships. The company also wanted a more scalable way to run NPS and improve consistency across customer success activities.

With Gainsight Journey Orchestrator, Playbooks, CTAs, and Dashboards, AutoRek unified customer data, automated workflows, and created a single view of the customer. The results included an average of 2 hours saved per week per CSM, significantly higher event attendance, faster NPS at scale, and better engagement, consistency, collaboration, and customer health visibility across the organization.

AutoRek

Sarah Hall

Vice President of Customer Success