Case Study: Currencycloud achieves improved customer-success visibility and operational efficiency with Gainsight

Currencycloud - Customer Case Study

Currencycloud, a Visa-backed SaaS platform that moves money across borders and has processed more than $100 billion since 2012, needed to professionalize customer success as a distinct function within its revenue organization. Although they had BI tools like Tableau, the company lacked clear, actionable visibility into individual customer health and was spending too much time aggregating data rather than driving outcomes.

Currencycloud adopted Gainsight CS—using Scorecards, Timelines and a six-month Rolling NPS—to turn NPS into a leading indicator, centralize signals, and streamline CSM workflows. The result: faster, data-driven health scoring, more efficient CSMs who can prioritize high-value at‑risk customers, proactive engagement to prevent churn, and a strategic partnership with Gainsight that helped scale their customer success practice and support broader business goals.

Currencycloud

Ian Beth

Vice President of Customer Growth