Case Study: Bright Horizons Family Solutions achieves unified customer intelligence and faster meeting prep with Gainsight

Bright Horizons Family Solutions Uses Gainsight to Unlock Value From Customer Intelligence

Bright Horizons Family Solutions is a global provider of child care, early education and dependent-care services to more than 1,000 clients, including many Fortune 500 companies. Its Client Relations teams lacked a single source of truth — directors had to pull customer data from multiple systems (up to eight) to prepare for calls and meetings, making it time-consuming to get a complete view of client health.

Bright Horizons implemented Gainsight’s Customer360 to aggregate disparate data sources into a unified customer view. The solution cut prep time, gave managers better visibility into portfolios, helped teams prioritize at-risk clients and upsell opportunities, and extended value to B2E marketing — generating company-wide interest in using customer intelligence.

Bright Horizons Family Solutions

Jamie Nelson

Vice President of Client Relations