Case Study: SAP LeanIX scales customer success operations and boosts visibility with Gainsight

How SAP LeanIX Rapidly Scaled CS Operations with Gainsight

SAP LeanIX needed to scale customer success operations as it grew from 100 to 1,500 customers, while gaining better visibility into customer behavior and reducing manual work for its CSMs. The company turned to Gainsight for customer communities and customer success capabilities to support this rapid growth and a shift toward more digital CS.

Gainsight helped SAP LeanIX improve product usage visibility, automate manual activities, and keep customer engagement high at scale. As a result, SAP LeanIX was able to operate more efficiently and stay relevant to customers while expanding across multiple regions and maintaining strong customer success engagement.

SAP LeanIX

Anita Beck

Director of CS Ops