Case Study: Uptick achieves faster onboarding and higher course completion with Gainsight Customer Education

Uptick Reduces Launch Anxiety with a Structured Digital Onboarding Program

Uptick faced a challenge onboarding customers to its complex fire inspection software, with a training process that was time-consuming and difficult to scale. To improve this, Uptick launched Uptick Academy using Gainsight Customer Education (CE) to create a more structured and scalable onboarding experience.

With Gainsight, Uptick streamlined customer training and boosted user engagement through self-service education. The results were significant: repetitive onboarding tasks dropped by 75%–80%, course completion rates increased by 500%, and onboarding was reduced from nine hours over three weeks to just three 90-minute sessions.

Uptick

Aleks Petrovic

Product Learning Architect