Case Study: Alliant Systems achieves improved time to value and stronger customer self-support with Gainsight

Self-service Systems Lead Customers to Succeed without High Training and Support Costs

Alliant Systems, a software company with a broad user base, needed a better way to organize scattered documentation and help customers find answers more easily. Using Gainsight’s LMS and customer community product, Alliant aimed to improve onboarding, support, and self-service for users with different technical skill levels.

Gainsight helped Alliant Systems build a structured, scalable customer education program with searchable learning paths, over 100 articles, and 100+ courses, while also creating a peer-support community. As a result, customers adopted the online training quickly, support teams spent less time on repetitive introductory sessions, and direct support inquiries decreased as users relied more on self-service and community help.

Alliant Systems

Lisa Wacker

Director of Community