Case Study: commercetools achieves greater efficiency and scalability with Gainsight Essentials

Switch To Gainsight Essentials Gives commercetools An Efficiency Boost

commercetools, an ecommerce mid-market company in EMEA, needed a better customer success tool because its previous solution was limited in automation, lifecycle customization, and reporting. The team turned to Gainsight Essentials to support its current needs and future growth.

With Gainsight, commercetools improved visibility and efficiency across customer success management. The solution streamlined processes and delivered a scalable platform, giving the team the functionality it needed now while supporting expansion; Gainsight helped revolutionize their workflow.

commercetools

Nina Batlak

Customer Success Operations Manager