Case Study: PEC Safety reduces churn 20% and automates 26,000 renewal emails with Gainsight

PEC Safety automates 26,000 emails per month using Gainsight CoPilot

PEC Safety is a technology-enabled contractor management and safety training company serving thousands of contractors and owner/clients since 1993. Its 14-person Support Services Team, responsible for 6,500+ clients, struggled to be proactive: each month the subscriptions team manually sent more than 26,000 renewal emails, handled calls and payments, and juggled day-to-day tasks—creating error risk and blocking time for higher-value work.

PEC implemented Gainsight CoPilot and integrated Cockpit, Customer360, CTAs and health scorecards to automate rule-based, one-to-many renewal communications and surface at-risk users for targeted outreach. The result: more than 26,000 manual emails automated, an estimated 25% time savings (about 10 hours per employee weekly), a 20% reduction in churn within two weeks, and a threefold ROI in under two weeks.

PEC Safety

Paul Upshaw

Director of Support Services