Case Study: Updater achieves a robust digital customer education program with Gainsight CE

Updater’s Crawl, Walk, Run, Fly Strategy Takes Flight to Create a Robust Digital Customer Education Program

Updater needed a scalable way to authorize and train traditional moving companies for highly regulated military relocations, since one-on-one training wasn’t sustainable and simple document compliance wasn’t enough. To solve this, Updater built the HomeSafe Connect Academy and partnered with Gainsight, using Gainsight CE to support a secure, digital customer education program.

Gainsight CE helped Updater launch a centralized knowledge center and LMS with modular, self-paced learning paths, automation, and strong security and integration capabilities. The result was a more efficient, accessible training experience that could scale across devices and user groups, helping Updater confidently onboard providers and meet the strict requirements of military contracts.

Updater

Rupal Nishar

Head of Customer Success