Case Study: Sana Benefits increases its book of business and cuts renewal admin time with Gainsight Essentials

Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience

Sana Benefits, a small business in the human resources industry, needed a customer success solution that could automate tasks, improve visibility, and keep data secure while supporting growth without hurting customer experience. The company chose Gainsight Essentials to meet those needs.

With Gainsight, Sana automated key workflows and gained better operational visibility, helping the team scale its customer success efforts. The result was a 75% decrease in renewal admin time, giving Sana more capacity to grow its book of business while maintaining a strong customer experience.

Sana

Grant Reeves

VP of Customer Operations