Case Study: Iodine Software empowers customer education with Gainsight CE

Iodine Software Empowers Its Customers With Human-first Customer Education Strategy

Iodine Software, a Gainsight customer, needed a better way to train users on its complex healthcare software than traditional LMS tools could provide. The company wanted to create a more engaging, human-first customer education strategy that would help customers learn independently and find the right support at the moment of need.

Gainsight helped Iodine Software implement Gainsight CE to build a learning ecosystem with in-app guidance, interactive e-learning, and peer support forums. The result was a more accessible, learner-centric education program embedded in the product, reducing the learning curve, increasing customer confidence and proficiency, and helping drive stronger product adoption and success.

Iodine Software

Robin Raye

Director of Customer Education