Case Study: Netskope reduces community costs and boosts engagement with Gainsight

Community Reduces Costs While Leveling Up the Customer Experience for Netskope

Netskope was using an outdated community platform that required costly third-party developer involvement for even basic tasks, making management complex and expensive. The company turned to Gainsight and its Customer Communities product to simplify community operations, improve the customer experience, and reduce reliance on external support.

Gainsight implemented out-of-the-box tools, built-in connectors, and features like gamification and knowledge base capabilities, helping Netskope streamline management and deflect more support cases. Within six months, Netskope cut platform management costs by more than 20% annually and saved hundreds of thousands of dollars in the first two quarters, while also boosting community engagement by 12%, growing users by 40%, and increasing community visits by 50% over one year.

Netskope

Rohit Bhaskar

Community Program Manager