Case Study: Synack achieves more strategic, proactive customer success with Gainsight

Synack Builds Powerful Collaboration Around the Customer Experience

Synack, a security testing platform that relies on a community of researchers and technology to deliver customer value, was growing its Customer Success organization and needed a more strategic way to manage customer relationships. Its team had been using a sales-focused CRM that wasn’t meeting customer success needs, making it harder to mature the function and support long-term partnerships.

Synack turned to Gainsight and its Customer Success platform, including customer communities and product experience capabilities, to professionalize the team and make it more proactive. With Gainsight, Synack strengthened collaboration around the customer experience and improved its ability to show value, helping drive renewals and expansions.

Synack

Jude Long

Regional Manager (EMEA), Customer Success