Case Study: Greenhouse achieves unified customer data and faster CS adoption with Gainsight

Greenhouse Uses Gainsight to Drive Adoption, Deliver Quick Wins and Create Sustained Value

Greenhouse, a fast-growing talent acquisition software company (201–500 employees) based in New York, found its customer success (CS) platform unable to keep pace with growth. After three years on their previous vendor, Greenhouse lacked the reporting, scalability, and internal adoption needed to give CS and Account Management teams clear visibility, unify Salesforce data, and drive retention. They sought not just features but a partner to ensure a smooth rollout, quick wins, and long-term value.

After evaluating more than five vendors, Greenhouse selected Gainsight and formed an internal Gainsight Advisory Board to secure cross-team buy-in. Gainsight delivered a seamless Salesforce integration, centralized timelines and dashboards, and licenses for Account Management so all customer-facing teams shared a single source of truth. The implementation improved data visibility, accountability, and daily efficiency, reduced silos between Sales, CS and Marketing, and produced quick wins plus a repeatable change-management playbook for sustained value.

Greenhouse

Rosa Gandler

Senior Operations Manager